This Privacy Policy explains how HOME HEALTHCARE & PET SERVICES (“Company”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when individuals use our website, mobile application, or related services (collectively, the “Platform”). By accessing or using the Platform, creating an account, or submitting information to us, you agree to the practices described in this Privacy Policy. If you do not agree, you must discontinue use of the Platform.
 
This Privacy Policy applies to all Platform users, including independent caregivers (“Caregivers”) and individuals seeking services (“Clients”), collectively referred to as “Users” or “you.”
 
This Platform serves as a referral and matching service connecting independent caregivers with clients. We do not provide healthcare, staffing, or agency services.
​
1. INFORMATION WE COLLECT

We collect the following categories of personal information when you use the Platform:
​
a. Information You Provide Directly

Account Information:
 
Name, email address, phone number, login credentials.
Caregiver Profile Information: Experience, qualifications, licenses, certifications, availability, photos, descriptions of services, background check status.
Client Information: Service needs, household details (as provided by the Client), pet information, emergency contacts.
Payment Information: Payment method details for subscription fees, matching fees, or plan fees. (Processed by secure third-party processors; we do not store full financial data.)
Communications: Messages, feedback, or support requests submitted through the Platform

 ​b. Automatically Collected Information

When you use the Platform, we may automatically collect:

• Device information (mobile device type, operating system, browser type)
• IP address and approximate location
• Cookies and tracking data
• App interaction data, performance logs, and diagnostic information

c. Background Check Information (Caregivers Only)

Caregivers may provide background check documents or screening information. These are collected solely to display readiness to Clients, and the Company does not verify, approve, or certify any background check.

d. Third-Party Payment Forwarding (Optional Convenience)

If a Client requests that the Company forward payment to a Caregiver using Zelle, Cash App, or prepaid card, we may temporarily receive limited transaction details solely for pass-through forwarding. THIS DOES NOT CREATE AN EMPLOYMENT RELATIONSHIP AND IS NOT WAGE PAYMENT.

2. HOW WE USE PERSONAL INFORMATION

We use personal information to operate, maintain, and improve the Platform, including account creation, user verification, profile display, communication features, scheduling functions, and customer support. Information helps us match Clients with Caregivers, display relevant profiles, manage subscription or matching fees, and maintain the safety, integrity, and functionality of the Platform. We may use information to enforce our Terms and Conditions, prevent misuse, investigate fraud, comply with applicable laws, and respond to legal requests. In limited cases where a Client requests that the Company forward a payment to a Caregiver through Zelle, Cash App, or similar methods, the Company may process the transfer strictly as a pass-through convenience; such forwarding does not create any employment relationship or alter the independent contractor status of Caregivers. We may also use aggregated or de-identified data for analytics, performance improvement, and operational insights without identifying individual Users

3. HOW WE SHARE INFORMATION.

We do not sell or rent personal information.
We may share information only in the following limited situations:

a. Between Users (as part of the matching process)

• Caregiver profiles, photos, descriptions, and credentials may be visible to Clients.
• Clients may share limited household or pet information with Caregivers

b. Service Providers and Vendors

We may use third-party services for:
• Payment processing
• Background check tools (optional)
• Email and communication tools
• Data storage and analytics

These providers may access information only as necessary to perform services on our behalf

c. Pass-Through Payment Forwarding (Upon Client Request)

At a Client’s explicit request:
The Company may forward payment to a Caregiver using Zelle, Cash App, or a prepaid card strictly as a pass-through convenience. This does not create employment, agency, or wage-payment relationships. Any pass-through payment forwarding using Zelle, Cash App, or prepaid cards is strictly a convenience at a Client’s request and does not make the Company responsible for wage payments, tax obligations, or supervision of Caregivers.

d. Legal and Safety Obligations

We may disclose information if required to:
• Comply with the law, subpoenas, or legal process
• Respond to valid governmental requests
• Investigate fraud, abuse, threats, or safety concerns

We may also disclose information where necessary to enforce our Terms and Conditions or protect the Platform and its Users.

4. USER RESPONSIBILITIES REGARDING INFORMATION

Users are responsible for providing accurate, truthful, and updated information. Caregivers must protect any personal, household, or care-related information received from Clients and use it solely for providing services. Clients must respect the privacy of Caregivers by not sharing or misusing profile details, contact information, or communication exchanges.

Each User is also responsible for maintaining the confidentiality of their Platform login credentials and for notifying the Company immediately of any suspected unauthorized access

. Caregivers are responsible for safeguarding any Client information they receive, complying with all Florida mandatory reporting duties, and following all laws relevant to their caregiving or pet-care services.

5. DATA SECURITY

We implement reasonable technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, Page 6 of 8 disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection.

Users are encouraged to exercise caution when sharing personal or sensitive information and to interact responsibly with each other both online and in person.

In the event of a data breach involving personal information, the Company will take reasonable steps to notify affected Users in accordance with applicable laws.

6. INFORMATION RETENTION

We retain personal information for as long as necessary to operate the Platform, fulfill business or legal obligations, resolve disputes, enforce agreements, and maintain accurate records. Information may remain stored in backup or archival systems even after an account is deactivated, consistent with industry practices and regulatory requirements.

7. MINORS

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that information has been collected from a minor, we will take reasonable steps to delete it. The Platform does not provide any healthcare or supervised services and is not intended to be used for care coordination involving minors.

8. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links or integrations to third-party websites, apps, or tools. These third parties operate independently and may have their own privacy policies. We are not responsible for their content, practices, or handling of data. Users should review third-party policies before interacting with their services.

9. USER RIGHTS AND CHOICES

Users may update or correct their account information through their Platform settings. You may request deletion of your account or certain information, subject to legal or operational limitations.

If the Platform uses cookies or tracking technologies, Users may manage preferences through browser settings; however, disabling certain features may impact functionality.

Caregivers and Clients may request clarification on how their information is used or processed by contacting the Company through the contact information available on the Platform. Users may request a copy of certain personal information in a portable format where technically feasible

10. INTERNATIONAL USERS

The Platform is operated from the United States, and information is processed under U.S. law. Users accessing the Platform from outside the United States acknowledge that their information may be transferred to, stored, and processed in jurisdictions with different privacy laws than their own.

11. CHANGES TO THIS PRIVACY POLICY


We may update this Privacy Policy periodically to reflect operational changes, legal requirements, or enhancements to the Platform. Significant updates will be posted on the Platform, and continued use after changes take effect constitutes acceptance of the revised Privacy Policy. The Company does not sell User data or share it for advertising purposes.

12.CONTACT INFORMATION

For questions, requests, or concerns regarding this Privacy Policy or your information, please contact the Company using the details provided on the Platform.

BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLIC​